Authenticity Guarantee: Our products are 100% original and brand new, sourced directly from authorized distributors. We take pride in offering genuine products to ensure the highest quality and customer satisfaction.

All of our products come with a guarantee. If your product is not working we will have it replaced and or refund the amount for you. You are guaranteed to never be left with a broken product. Guarantee is eligible for 24 hours from date of purchase. Furthermore warranty is provided. Many of our products come with the original international warranty. Depending on the product we provide up to 3 months warranty period.

Yes, you can request for a quotation through Viber 9230290 or by sending an Email to Info@essential.mv

We accept bank transfers and cash upon delivery. You can pay cash upon delivery for orders within Male' for most items. For Hulhumale' we do require you to transfer in advance if your order is big, for small orders we do accept cash for Hulhumale' aswell. Cash upon delivery is not accepted for boat deliveries.

You are liable to pay immediately on the spot without halting and or delaying our delivery team. We do not deliver our products just to display it, all of our products are original. It is your responsibilty to gather information about the product on our site and or on Google. If you reject an order upon delivery you are liable to pay 7% service fee of total order price for the cancellation and logistical expenditures caused.

Delivery times may vary depending on the product, availability, and your location. Typically, we aim to deliver on the same day.

Currently, we do not offer installation services directly. However, we can provide guidance and support regarding the installation process. You may also check with the manufacturer or seek assistance from a professional installer.

We offer free refund/replacement/return if the conditions have been met.

Conditions for refund/replacement/return are as follows:

• Product received has been badly damaged - in this case we will send you a full refund or a replacement.
• Product has not been delivered, is out of stock.
• Incorrect or missing product - we have strict quality control measures in place to ensure that this doesn't happen, in the unlikely event that this happens, we will send you a full refund or a replacement.

Ineligibility for refund/replacement/return are as follows:

• If you ordered the wrong products or SKU.
• Product and or its packaging has been damaged.
• Product is non-refundable.
• Damage resulting from improper or incorrect use of appliance.
• Damage caused by electrical issues, shocks & etc.
• Evident mishandling of goods by the consumer or third party logistics provider.
• Not in original condition, missing elements, used, tested, submerged and or unsealable.
• Incomplete, indecipherable or illegible claims will be deemed invalid.
• You provided incorrect delivery information.
• Change of mind, dissatisfaction, failing to comprehensively read out the information provided.• When the 24 hour time period has run out and order status has been closed.
• We cannot offer a refund or replacement if your unclaimed packages are destroyed by logistics companies.
• Force Majeure - We cannot take responsibility for any product damaged or delayed by the act of God, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection.

You can cancel your order for free before we dispatch your order, please message us immediately to cancel or call us at 9230290 before your order is dispatched. Orders are usually dispatched within a few hours, sometimes even faster so be quick.

Cancelling orders that have been dispatched:

• You will be charged 7% of total order price if you wish to cancel and or reject an order that has been dispatched. This fee is charged for the logistical expenditures caused.

All of our products are guaranteed therefore, if any issue is reported to us when you receive it we will replace it and or refund the full amount for you. You can not test products before paying upon delivery if your selected payment method is cash upon delivery. We DO NOT deliver products just to display it. You are liable to pay immediately on the spot without halting and or delaying our delivery team. You can test the product after delivery meaning our delivery assistants are not held in place. Our delivery assistants will not help you test the product nor inform you on how to operate it, it is your responsibility to look up the product, read the manual and contact us for further support. All of our products are original. You can view most of the information on our website and further information can be gathered on Google with product model numbers as our products are original.

If you reject an order upon delivery you are liable to pay 7% service fee of total order price for the cancellation and logistical expenditures caused.